Privacy Policy

Nexacraft Agency LLC ("Nexacraft," "we," "us," or "our") operates the website nexacraftagency.com and provides digital marketing services to home service contractors located in the United States. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, contact us, or become a client.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website, by email, by phone, or by booking a call, we may collect:

• Name, email address, and phone number
• Business name, type of business, and service area
• Marketing budget and goals you share with us
• Any other information you choose to share in messages or calls

When you book a Strategy Call via our Calendly booking page, Calendly collects your name, email, phone number, business name, website (optional), industry, and a free-text answer about what you’d like to discuss. This information is transmitted to us by Calendly to prepare for and conduct the call. Calendly’s own privacy practices are governed by Calendly’s Privacy Policy.

1.2 Information We Collect Automatically

When you visit nexacraftagency.com, we automatically collect certain information through cookies and similar technologies:

• IP address, browser type, device type, and operating system
• Pages you visit, time spent on pages, and referring URLs
• Approximate location (city level) derived from your IP address

1.3 Information from Service Providers

When you become a client, we may collect additional information to deliver our services, including access to your marketing platform accounts (Google Ads, Meta Business, Google Business Profile) at the level of access you grant us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Schedule and conduct strategy calls
• Deliver the marketing services you’ve engaged us to provide
• Send service-related communications (project updates, reports, invoices)
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information. We do not use your information to send unsolicited marketing messages outside of the service relationship.

3. Cookies and Tracking

nexacraftagency.com uses cookies and similar technologies for essential site functionality and analytics. Strictly necessary cookies are always active. Analytics cookies (Google Analytics 4) are not loaded until you provide consent through our cookie banner. We do not use advertising or retargeting cookies.

For a full list of cookies we use, the third parties involved, retention periods, and how to manage your preferences, see our Cookie Policy.

4. How We Share Information

We share information only as necessary to operate our business and deliver our services:

• Service providers, tools we use for hosting (Hostinger), security and content delivery (Cloudflare), analytics (Google Analytics 4, Google Tag Manager), email (Zoho Mail), call booking (Calendly), and payment processing (Stripe). These providers are bound by their own privacy and confidentiality obligations.
• Marketing platforms, when you become a client, we access your platform accounts (Google Ads, Meta Business, etc.) at the level you authorize, in order to manage campaigns on your behalf.
• Legal obligations. We may disclose information if required by law, court order, or to protect legal rights.

We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes.

5. Payment Information

When you become a client and pay for our services, payments are processed by third-party payment processors (Stripe and similar). We do not store your full credit card or banking information on our servers. Payment data is handled exclusively by the payment processor in accordance with their privacy and security standards.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Client data is generally retained for the duration of the engagement plus 7 years for tax and accounting purposes. Inquiry data from non-clients is retained for up to 24 months.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, request a copy of the information we hold about you
• Correction, request that we correct inaccurate information
• Deletion, request that we delete your information (subject to legal retention requirements)
• Objection, object to certain types of processing
• Opt-out, opt out of marketing communications (though we send very few)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7.1 For California Residents (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we hold about you
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising any of these rights

Do Not Sell or Share My Personal Information: Nexacraft Agency LLC does not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. To submit a verifiable consumer request related to these rights, email [email protected] with the subject line “CCPA Request.”

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. International Visitors

nexacraftagency.com is operated from the United States. If you access the site from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our site, you consent to this transfer.

10. Children’s Privacy

Our services are intended for businesses, not consumers. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a minor, we will delete it.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects regarding you. All client engagement decisions, including pricing, scope, and acceptance, are made by humans at Nexacraft Agency.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the "Last updated" date at the top of this page. Material changes will be communicated to active clients by email.

13. Contact Us

Questions about this Privacy Policy? Contact us:

Nexacraft Agency LLC
1001 S Main St, STE 10899
Kalispell, MT 59901, United States
Email: [email protected]
Phone: (323) 982-3075